This page sets out the terms & conditions of sale of goods bought through our website.
We are a Bradford-based charity that helps people who are rcovering from mental health problems. Our staff and service users produce goods that we sell Online to raise money for our charity. For further information on our organisation please visit our homepage. We are completely dedicated to your online shopping satisfaction. If you have any comments or suggestions please feel free to contact us using one of the methods below:
The Cellar Trust
The Old School
Phone: 01274 586474
Fax: 01274 532783
Email: sales [at] thecellartrust dot org (Online sales enquiries only)
Making A Purchase
Simply browse our store and add any items that you wish to buy into your shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We use Paypal for payment and accept credit/debit card payment by Visa, Mastercard, Switch and Solo. Your account will be debited immediately upon ordering including back-ordered items. There is an option to purchase Online
and collect from our shop. If you choose this option you will need to pay in full before we can release the goods.
Confirmation Of Orders
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a price change, we will contact you first to ensure that the price is acceptable and you will have the option of cancelling your order.
Payment must be received in full before we can despatch your order, unless prior arrangements have been made with management.
Shipping And Handling
Please note that we only deliver goods to mainland United Kingdom. Orders from abroad or UK offshore islands will be charged extra to cover additional delivery costs incurred.
We use a courier company called Hermes for delivery of all standard products. Pricing is based on the weight of goods ordered:
0.1 – 15kg: £10
15 – 50kg: £25
50 -60kg: £42.50
60 – 500kg: £60
Please feel free to contact us on 01274 586474 if you have any queries about delivery of your order.
Please allow up to 5 working days for delivery of your order. Note: we cannot supply an exact date or time to expect delivery of your order. However we can supply a tracking code where you will be able to track the progress of the delivery of your order.
Out Of Stock Items
We try to mark on individual items when they are out of stock, but as we sell through multiple channels there may be occasions where goods are marked as “in stock” but aren’. If any items ordered are not in stock we will contact you as soon as possible and give you the option of cancelling your order for a full refund.
Damages & Shortages
It is vital that all order are checked on delivery and we are notified of any damages or shortages within 24 hours. In these cases it is best to call or email us to let us know. Unfortunately once the 24 hours have elapsed the couriers insurance lapses and claims cannot be made. This is why it is safer to always check items on the day of delivery even if the outer packaging appears to be intact. To speed the process up we may on occasion ask for images of the damage.
We are not currently VAT registered so we therefore do not charge VAT on any goods sold through our webshop.
We make every effort to ensure your total shopping satisfaction. If you are not satisfied and would like to return a product please contact us for information on the returns procedure. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
How To Contact Us
If you need to reach us, please email us using the link on the top of each page. Alternatively you can call us on 01274 586 474.
The Cellar Trust will not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Take and fulfil customer orders
Administer and enhance the site and service
Issue a unique identifier (e.g. customer login)
Monitor customer account status beyond that required for individual purchases
Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. If you wish to return any unwanted items you must do this within 30 days of receiving the goods*. You will be required to pay any return postage costs and for the original carriage of those products. Once returned in original condition ready for re-sale we will issue a refund minus any original delivery costs and any collection charges.