Covid-19 information from The Cellar Trust

Due to the Coronavirus (Covid-19) outbreak we have made some changes to our services to ensure the safety of our clients and staff. Our team is still on hand to offer you support – please find further information below…

Why is your building on Farfield Road closed?

We closed our building to protect our staff and clients and  following recent advice and direction from the government. Our team is currently working from home.

Which of your services are still available?

Our Telehealth service is running as normal, offering day time, evening and weekend support at the other end of the telephone, with experienced wellbeing coaches on hand to give guidance and help to those in need. You can find further information here.

Our Crisis service is now over the phone only, but working hours remain the same (10am – 6pm, 7 days a week). If you are experiencing a mental health crisis or feel like your mental health is deteriorating, you can access our crisis support service by ringing First Response on 01274 221181. Trained professionals are waiting to take your call 24 hours a day, 7 days a week.

Our Employment service is now over the phone only. Find out more here.

Which of your services are closed?

Our Charity Shop and Woodwork & Horticulture department are now permanently closed. The Cellar Trust Cafe will be reopening on Monday 7th September.

How does the crisis service work over the phone?

  • A Peer Support Worker will call you on the number provided and introduce themselves, giving their name and explaining they are from Haven
  • The session follows the usual person-centred model and is a confidential 1-2-1 session with the Peer Support Worker, many of which have had their own experience of mental health/distress
  • If you don’t answer we will either leave a voicemail or try again. If you do answer later the Peer Support Worker will advise that your session will now be half hour. If you do not answer or if you miss the call(s) you will need to go back through First Response By giving them until half past hopefully this gives them every chance of making the session
  • We are keeping up-to-date with what practical help (foodbanks etc) are still available – so despite current circumstances we can continue to signpost to what practical help is still available

We know some clients prefer face-to-face contact, so we are working with such clients to come up with a plan to help best support them, such as increased flexibility around referral pathways and frequency of support sessions

If you have any further questions please do not hesitate to get in touch

Our reception team is also working from home so you can call our main number – 01274 586474 – and you will be redirected to a team member who can help. For administrative enquiries or general questions not directly involving your own or someone else’s mental health, you can also get in touch via email – – please note our our reception team and mail@ inbox are monitored Monday to Friday, 9am to 5pm only.

You can also find us on Facebook, Twitter and Instagram where we’ll be posting daily updates and helpful information.