Frequently asked questions
People access counselling for many issues some of which include, relationship issues (individually), bereavement, historic abuse, depression, anxiety, stress, work related issues, health related issues. Your counsellor will work with whatever issues you feel impacts on your mental health.
You can find out more about how counselling can help you here
Your form will be processed by a member of the team and when appointments are available, you will be invited to attend an initial appointment to further discuss your issues and either be added to the waiting list for counselling or signposted to other appropriate agencies.
Click here to access our referral form.
You will be informed at your initial appointment of the length of the waiting list as this varies on demand.
Your counselling session will usually last 50 minutes in a private room with you and your counsellor present. Counselling is a talking therapy where you can talk about your issues and feelings in a safe, confidential place with a counsellor who is trained to listen empathically and without judgement or criticism. They can help you work through your issues, gain a better understanding of your feelings and thought processes, as well as identifying ways of finding your own solutions to problems.
Counselling works best when it is undertaken on a regular basis so regular attendance is important.
One of the most important factors in effective counselling is the relationship you develop with your counsellor. The information gathered at initial appointment, presenting issues and your preference for a counsellor (eg. male/female), your availability will all be taken into account when allocating you to a counsellor.?We strive to allocate you to someone who we feel you will work well with.?If you feel the relationship is not working then please contact the Counselling Services Manager to discuss your options.
We aim to offer a client led service and will accommodate your requests as far as we are able to, including your choice of counsellor gender.
We are based in Shipley (Farfield Road) and Keighley (Central Hall) for face-to-face counselling or alternatively offering video link or telephone counselling. Click here for more information on our locations.
If you are unable to attend a session and you are aware of this in advance then please rearrange your next appointment with your counsellor. If you cancel your appointment within 24 hours you will not have lost your session or incur any cost. If you cancel with less than 24 hour’s notice, depending on the circumstances, that session will be lost and charged for.
If you are unhappy with your counsellor, please speak to your counsellor directly. If you cannot resolve your issue with the counsellor then please contact the Head of Operations to discuss the issue. If the issue is still not resolved then you can make a formal complaint by completing a complaints form.
You will be asked to complete a Feedback Form at the end of your counselling.? You will have the opportunity to provide your valued feedback.
You can complete an online self-referral here by phone or email.
If you have been referred by a GP or other healthcare professional or employer, we encourage you to complete the online form.
You will be offered an assessment appointment to ensure our service will meet your needs. Where necessary you will be signposted to other services if it is appropriate to do so.